Privacy Policy

Privacy Policy

Effective Date: August 18, 2026

At the Hope in Action Resource Team (HART) (“we”, “our”, or “us”), we are committed to protecting the privacy and security of our donors, volunteers, clients, and website visitors. This Privacy Policy outlines how we collect, use, protect, and share your information when you visit our website (hopeinactionresourceteam.org) or interact with our services.

By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information that you voluntarily provide to us, as well as information collected automatically through your use of our website.

A. Personal Information When you interact with us, we may collect personal information that can be used to identify you, including:

  • Contact Information: First and last name, email address, phone number, and mailing address (e.g., when you fill out our “Drop us a line!” form or sign up for our newsletter).
  • Donation Information: When you make a financial contribution, we collect billing information. Please note: Payment processing is securely handled by third-party platforms (such as Zeffy or Stripe). HART does not store your full credit card numbers on our servers.
  • Volunteer Information: Information provided when you apply or sign up for volunteer opportunities.

B. Non-Personal Information & Cookies As noted on our website, we use cookies to analyze website traffic and optimize your experience. We may automatically collect non-personally identifiable information, such as:

  • Your IP address, browser type, and operating system.
  • Pages viewed, time spent on our site, and referring websites.
  • Interaction with our email campaigns (e.g., open rates and click-through rates).

2. How We Use Your Information

HART uses your information to further our mission of empowering communities and providing comprehensive resources. Specifically, we use your data to:

  • Process and acknowledge your generous donations and provide tax receipts.
  • Respond to your inquiries, questions, or requests submitted via our contact form.
  • Send you updates, newsletters, and information about volunteer opportunities or upcoming events (only if you have opted in).
  • Analyze website traffic to improve our digital presence and user experience.
  • Comply with legal and regulatory obligations.

3. Sharing Your Information

We respect your privacy. HART does not sell, trade, rent, or share your personal information with third parties for their marketing purposes.

We may share your information only in the following circumstances:

  • Service Providers: We may share data with trusted third-party vendors who assist us in operating our website, processing donations, or distributing emails (e.g., payment gateways, CRM software, email delivery services). These providers are bound by strict confidentiality agreements.
  • Legal Requirements: We may disclose your information if required to do so by law, or in the good-faith belief that such action is necessary to comply with legal processes, protect the rights and safety of HART, or protect the public.

4. Third-Party Services and reCAPTCHA

Our site is protected by Google reCAPTCHA to prevent spam and abuse. Use of this feature is subject to the Google Privacy Policy and Terms of Service.

Additionally, our site may contain links to external websites. HART is not responsible for the privacy practices or content of those external sites.

5. Data Security

We implement standard physical, electronic, and managerial measures to safeguard and secure the information we collect online. However, please be aware that no data transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Choices and Rights

  • Opt-Out: You may opt out of receiving our newsletter or promotional emails at any time by clicking the “Unsubscribe” link at the bottom of our emails or by contacting us directly.
  • Access and Correction: You have the right to review, update, or request the deletion of the personal information we hold about you. To make a request, please contact us using the information below.
  • Cookie Management: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Changes to This Privacy Policy

HART reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date” at the top. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please drop us a line:

Hope in Action Resource Team (HART) San Bernardino County, CA, USA Phone: (909) 367-0100 Email: Info@HopeinActionResourceTeam.org Website: hopeinactionresourceteam.org

Disclaimer: While this privacy policy covers standard best practices for a California-based 501(c)(3) nonprofit, you may want to have a legal professional or your board of directors briefly review it to ensure it fully meets your specific operational and local compliance requirements (such as the California Consumer Privacy Act (CCPA), though non-profits are often exempt, it is good to be thorough).